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Actively Listening To Clients Could Prove Fruitful – Here’s Why

Active listening skills demonstrate your ability to meet a prospect’s needs. Good listening skills play a large role in developing a close personal relationship with a prospective client.

The goal of the first meeting with a prospect is to build a relationship by conveying your sincere interest in the person and the issues or problems they face. The best way to do this is through the practice of good listening techniques. Below are some listening tips that can help produce the results that you want at the first meeting.

Be Attentive

Pay close attention to what the prospect has to say. If you don’t understand something, ask the prospect to clarify it for you. Let them complete their thoughts, and only ask questions about what they have said. By doing this, you are showing their views are of paramount importance to you.

Pay Attention to Body Language

These observations will help you understand the prospect’s real feelings about the facts, figures and ideas that are being discussed. You also need to be aware of your own body language. As a listener, you will be telegraphing your feelings and opinions to the prospect.

Be Open-Minded

Don’t let any preconceived notions make you “hear something different” from what the prospect is actually saying. Withhold from making comments until you have heard all the prospect has to say. Learning not to jump in too quickly turns a good listener into a better listener.

Be Empathetic

Express an empathetic understanding of the prospect’s needs and concerns without passing

judgment. This will not only show you care and understand the problem or issue, but it may also help you close the sale.

Actively listening can also be employed during your day-to-day life, in instances such as your personal or professional life. By strengthening it as a skill, and using it frequently, it can become your greatest asset and set you apart from others.

If you’re someone who often finds it difficult to make large lump sum payments for goods or services, you may want to consider looking into “Buy Now Pay Later” services.

Buy now pay later essentially means that, rather than paying in a full lump sum payment for a product or services rendered, there may be an option to pay through instalments of a certain amount over a set period to make the sum of the full amount in total. This method should allow you to pay in full for the product or service without overly straining your finances – you pay back what you can, as agreed upon when you begin the buy now pay later service.

Some popular buy now pay later services include Afterpay, Zip Pay, Brightepay, and some credit card networks such as  Mastercard and Visa, can offer buy now pay later arrangements.

Though it can be a convenient, immediate solution, it may be challenging to juggle the necessary repayments with other financial commitments. It’s not always the most appropriate method for people, and you should bear in mind your situation and ability in paying back the amounts. 

Before you sign up, keep in mind: 

  • It becomes easier to overspend with buy now pay later services, so know your limits on what you can and can’t afford.
  • You will be charged fees and costs to use the service, which can add up to a princely sum in and of itself.
  • Keeping track of your payments can be tricky if you’ve signed up for multiple services.
  • It could affect your loan applications for a car or mortgage as lenders consider buy now pay later spending just as much as your credit score.
  • Late repayments can appear on your credit report, which affects your ability to borrow money in the future.
  • Layby can be a cheaper alternative to buy now pay later, with no account-keeping or late fees to consider

If you are someone who could make use of BNPL services, you may wish to:

  • Ensure that when using the BNPL service, you stick to a set limit on what you spend so that you can comfortably pay it back later. 
  • Aim only to have one BNPL account at a time to manage payments through, rather than confuse yourself with multiple payments across different providers.
  • Always budget for bills, loan payments and BNPL payments, and 
  • Rather than use your credit card for payments to your BNPL account, consider linking to your debit account instead.

If you would like assistance in planning your financial future, help in managing your budget or some friendly advice, see us for a chat about what we can do for you.


What our Client Say

John Briggs

Jane Noller has been my accountant for the last 15 plus years. I can testify to Jane’s professionalism and expeditious manner in dealing with the day to day issues that surrounds our business accounting.

John Briggs

Registered Building Certifier

David and Alison Parker

I have been consulting J L Noller and Co. (more specifically Jane) for six years and during this time I have found her to be professional, efficient and easy to discuss all accounting and taxation matters with. Her office team are all polite and friendly also.

David and Alison Parker

Business Owner

Carl Gillmore

I have used Jane & the team for the last 6 years for all of my business & personal accounting needs. They have always been professional, easy to talk to & available when we have needed assistance.

Carl Gillmore

Carl Gillmore Landscape

John Briggs

Jane Noller has been my accountant for the last 15 plus years. I can testify to Jane’s professionalism and expeditious manner in dealing with the day to day issues that surrounds our business accounting.

John Briggs

Registered Building Certifier