3/374 Pennant Hills Road, Pennant Hills NSW 2120
Call Us Today:
(02) 9980 5892

How Do We Bring Value To Our Client Relationships?

Our client relationships have had to deepen over the last few years amidst the challenges and tribulations that the pandemic has brought upon all of us. We have had to adapt to a near-daily changing environment alongside you all, learn extensively and be willing to accept and thrive with change. 

As we move forward into our new norm, our relationships with our clients are about the value we continue to build. Most importantly, we can divide it into how we:

  • Show Value
  • Add Value
  • Bring Value

Show Value

We show value to our clients by giving them a concrete analysis of continued ongoing success and savings that have resulted from their relationship with the firm.

Here are some ways we can demonstrate this value brought to our relationship with you:

Five-year Analysis

You may come to us with a question about situations that will affect them over the next few years. Typically, we will recommend strategies to minimize the tax bite, processes to improve, or technology to implement in your situations. Most often, we provide the advice and expect you as the client to go and action this. 

We can make our value more obvious by creating a financial analysis of the situation prior to the advice and then a pro forma financial post-implementation with the expected ongoing savings over the next five years. The client can then see both the immediate and long-term value of that advice. The client will have a measurable return on investment for the advice provided.

Annual “Employee” Review

Along with the other strategies, the annual/ongoing review is a great way to keep all parties apprised of the progress made toward previously established goals. Like an employee review process, we, in conjunction with you as our clients, can establish goals for the relationship annually. These goals can include:

  • Frequent financial check-ins,
  • Estimated tax calculation reviews,
  • Process/technology reviews,
  • New technology updates, and so on.

Add Value

We add value by continuing to evolve and change along with you as our client, for instance, adapting technologies to establish the creation of a knowledge base (information centre for certain processes). Other ideas include posting firm articles about relevant trending topics that impact your clients, highlighting team members to show their personal side, and considering client spotlights.

Bring Value

You are more than a transaction. Our relationship with our clients is about more than fees and advice. We give our clients strong and firm support with their endeavours while providing you with the advice needed.

If you’re someone who often finds it difficult to make large lump sum payments for goods or services, you may want to consider looking into “Buy Now Pay Later” services.

Buy now pay later essentially means that, rather than paying in a full lump sum payment for a product or services rendered, there may be an option to pay through instalments of a certain amount over a set period to make the sum of the full amount in total. This method should allow you to pay in full for the product or service without overly straining your finances – you pay back what you can, as agreed upon when you begin the buy now pay later service.

Some popular buy now pay later services include Afterpay, Zip Pay, Brightepay, and some credit card networks such as  Mastercard and Visa, can offer buy now pay later arrangements.

Though it can be a convenient, immediate solution, it may be challenging to juggle the necessary repayments with other financial commitments. It’s not always the most appropriate method for people, and you should bear in mind your situation and ability in paying back the amounts. 

Before you sign up, keep in mind: 

  • It becomes easier to overspend with buy now pay later services, so know your limits on what you can and can’t afford.
  • You will be charged fees and costs to use the service, which can add up to a princely sum in and of itself.
  • Keeping track of your payments can be tricky if you’ve signed up for multiple services.
  • It could affect your loan applications for a car or mortgage as lenders consider buy now pay later spending just as much as your credit score.
  • Late repayments can appear on your credit report, which affects your ability to borrow money in the future.
  • Layby can be a cheaper alternative to buy now pay later, with no account-keeping or late fees to consider

If you are someone who could make use of BNPL services, you may wish to:

  • Ensure that when using the BNPL service, you stick to a set limit on what you spend so that you can comfortably pay it back later. 
  • Aim only to have one BNPL account at a time to manage payments through, rather than confuse yourself with multiple payments across different providers.
  • Always budget for bills, loan payments and BNPL payments, and 
  • Rather than use your credit card for payments to your BNPL account, consider linking to your debit account instead.

If you would like assistance in planning your financial future, help in managing your budget or some friendly advice, see us for a chat about what we can do for you.


What our Client Say

John Briggs

Jane Noller has been my accountant for the last 15 plus years. I can testify to Jane’s professionalism and expeditious manner in dealing with the day to day issues that surrounds our business accounting.

John Briggs

Registered Building Certifier

David and Alison Parker

I have been consulting J L Noller and Co. (more specifically Jane) for six years and during this time I have found her to be professional, efficient and easy to discuss all accounting and taxation matters with. Her office team are all polite and friendly also.

David and Alison Parker

Business Owner

Carl Gillmore

I have used Jane & the team for the last 6 years for all of my business & personal accounting needs. They have always been professional, easy to talk to & available when we have needed assistance.

Carl Gillmore

Carl Gillmore Landscape

John Briggs

Jane Noller has been my accountant for the last 15 plus years. I can testify to Jane’s professionalism and expeditious manner in dealing with the day to day issues that surrounds our business accounting.

John Briggs

Registered Building Certifier